Shipping & Returns
How long does it take? Boxes are dispatched once a month on the 18th of the month for next day delivery between 8am and 8pm. If the 18th falls on a weekend or bank holiday, dispatch will be the first working day thereafter*
How much does it cost? Next day delivery is included in the price. If you want a timed delivery this will incur an additional cost.
If you won’t be in on the delivery date please specify a place to leave your box in the order form. If we deliver and there is no response and no safe place has been specified to leave the Box, the Box may not be delivered and there will be no refund.
*unless you are in the Highlands or Islands of Scotland in which case it’s two days and there is a £5 surcharge for delivery.
When you purchase a subscription from us you will be obliged to make the scheduled payments for chosen subscription period, even if you cancel. There will be no refund in these circumstances.
In the event that you wish to cancel your subscription please contact firstname.lastname@example.org
In the event the contents of your Box arrive damaged please take a photograph on the delivery date and contact us immediately at email@example.com